Homeowner Help

The GMAC Financial Services family of companies strongly supports the Making Home Affordable (MHA) refinance and loan modification programs. We commend President Obama and his Administration for their efforts to assist struggling homeowners during this time of economic uncertainty.

President Obama's Making Home Affordable Program: Do you qualify?

Loan modifications are free. As your mortgage loan servicer, we will work with you in an effort to make your mortgage payment affordable. Help is always free and we urge you to beware of foreclosure rescue scams that charge a fee. For more information on these scams visit www.makinghomeaffordable.gov/beware.html.

You may qualify for a LOAN MODIFICATION if:

• You own and occupy your home as your primary residence.
• You are either current, at risk of imminent default, or behind in your mortgage payments, or are in foreclosure or bankruptcy.
• The unpaid principal balance of the first mortgage on your primary residence is $729,750 or less (loan limits are higher on owner-occupied multi-unit properties).
• You have verifiable source(s) of income to put towards a mortgage payment each month, even if that income has recently been reduced.
• You can provide copies of your most recent tax returns and will sign an affidavit of financial hardship.
• You have not previously modified your mortgage under the MHA program.
• Note: Mortgages on second homes, vacant homes and investment properties are not eligible for modification under this program.

If you meet the guidelines above, please go to the Download Financial Analysis Form link, complete the financial analysis form and return it to us as directed on the form. If you have questions about the form, please call 1-800-799-9250.

You may qualify for a MORTGAGE REFINANCE if:

• You have a Fannie Mae or Freddie Mac mortgage loan on your primary residence, second home or investment property. Please contact Fannie Mae at 1-800-7FANNIE or Freddie Mac at 1-800-FREDDIE if you are unsure.
• You owe no more on your 1st mortgage than 105% of your home's current value. (Example: you owe $105,000 on a home with a current market value of $100,000.)
• You are current on your existing mortgage.
• You are interested in a new fixed or adjustable loan at current low rates.
• Note: Refinancing fees may apply.

If you meet all guidelines above, call 1-866-964-9754 to talk to a loan agent about refinancing your mortgage.

For more information, visit www.makinghomeaffordable.gov.

Having difficulty making payments now? We have programs that may help.
You may be currently delinquent or falling behind on your loan. We understand and every day we partner with hundreds of homeowners to develop solutions that help keep families in their homes. If you are having difficulty making your mortgage payment, here's what you can do right now:

• Give us a call at 1-800-799-9250 to discuss your options.
• Call 1.800.CALL.FHA to find a HUD-certified housing counseling agency.
• Complete a financial analysis form and fax it to 1.866.709.4744.

The financial analysis will help us find a plan that fits your situation. You may qualify for programs such as:

REPAYMENT PLAN:
A repayment plan allows you to make a regular payment plus a portion of the amount past due each month over a period of months. The repayment plan is based on the financial information provided and it may require a deposit toward the amount past due.

LOAN MODIFICATION:
This option is commonly used when there has been a temporary reduction in income or an increase in expenses. We have many types of modifications, including those offered under the Making Home Affordable program. An effective loan modification will lower your monthly mortgage payments and cure any delinquencies on the account.

SHORT SALE:
Selling your home is one solution when there is long-term difficulty making the payments. Unfortunately, property values can decline, causing a difference between the current market value and what is owed on the loan. The investor may accept less than the total amount rather than pursuing a foreclosure. We may request a contribution be made to reduce the total loss. You must list the property for sale at the fair market value and forward any offers to us for consideration. Please note: Acceptance of any offer will be subject to investor approval and the maximum commission the investor will honor is 5% for transactions involving two brokers, 3% for a single broker transaction.

DEED IN LIEU OF FORECLOSURE (DIL):
If all available options have failed and you are unable to sell your house, you may be allowed to sign title to the property over to us. You must have clear title to the home with the exception of the first lien.

If you think you may need our help, please contact us right away. Again, you can call us at 1-800-799-9250, or fax your financial analysis form to 1.866.709.4744. Completing the financial form will help us assess which type of plan would best fit your situation.

Download Financial Analysis Form