Homeowner Help

We understand there are times when financial difficulties occur. Every day we partner with hundreds of homeowners and develop solutions that help keep families in their homes. If you are having difficulty making your mortgage payment, here's what you can do right now:

• Give us a call at 1.800.799.9250 to discuss your options.
• Call 1.800.CALL.FHA to find a HUD-certified housing counseling agency.
• Complete a financial analysis form and fax it to 1.800.211.3561.

The financial analysis will help us find a plan that fits your situation. You may qualify for programs such as:

REPAYMENT PLAN:
A repayment plan allows you to make a regular payment plus a portion of the amount past due each month over a period of months. The repayment plan is based on the financial information provided and it may require a deposit toward the amount past due.

LOAN MODIFICATION:
This option is used when there has been a temporary reduction in income or increase in expenses. We have many types of modifications, but they typically add the delinquency onto the balance of you loan and re-amortize the loan. Interest rate and term may also be adjusted in order to make your loan more affordable.

SHORT SALE:
Selling your home is one solution when there is long-term difficulty making the payments. Unfortunately, property values can decline, causing a difference between the current market value and what is owed on the loan. The investor may accept less than the total amount rather than pursuing a foreclosure. We may request a contribution be made to reduce the total loss. You must list the property for sale at the fair market value and forward any offers to us for consideration. Please note: Acceptance of any offer will be subject to investor approval and the maximum commission the investor will honor is 5% for transactions involving two brokers, 3% for a single broker transaction.

DEED IN LIEU OF FORECLOSURE (DIL):
If all available options have failed and you are unable to sell your house, you may be allowed to sign title to the property over to us. You must have clear title to the home with the exception of the first lien.

If you think you may need our help, please contact us right away. Again, you can call us at 1.800.799.9250, or fax your financial analysis form to 1.800.211.3561. Completing the financial form will help us assess which type of plan would best fit your situation.

Download Financial Analysis Form