Technical Assistance

Error Messages

We use JavaScript and Cookies in order to enhance your browsing experience. Therefore, it's best to have these functions enabled in your web browser before you enter our site.

Below is a list of common error messages and the steps needed to correct the error. If you continue to receive an error message after following these suggestions, or receive a message not listed here, please e-mail customer service or call 1.800.206.2901.

"Browser Upgrade"
Our web site uses advanced features that may not be supported by Internet Explorer versions lower than 4.0. We recommend you upgrade your browser for the best experience. If you prefer not to upgrade now, please click "Continue" to bypass this page. However, some of the features may not be available to you and may return an error message.

"Cookies Disabled"
Your browser is set to disable session cookies. Session cookies help us track site activity and offer customized information to visitors. Please follow the instructions below to enable your browser to accept cookies. Once your browser is closed, the session cookie is automatically removed.

Internet Explorer 6.x:

1. Choose Tools, then
2. Internet Options
3. Click the Privacy tab
4. Default setting is medium. Move the slider to preferred settings.
5. You can also click on Advanced for specialized cookie treatment.

Internet Explorer 5.x:

1. Choose Tools, then
2. Internet Options
3. Click the Security tab,
4. Click Internet, then Custom Level
5. Scroll down to Cookies and choose one of the two options.

Internet Explorer 4.x:

1. Choose View, then
2. Internet Options
3. Click the Advance tab,
4. Scroll down to the yellow exclamation icon under Security and choose one of three options

If using a Macintosh Internet Explorer browser:

1. Click on Receiving Files
2. Click on Cookies
3. Go to When Receiving Cookies on the right side of the window
4. Choose Never Ask or Ask or Each Site in drop down menu

Netscape Navigator 7.x:

1. Go to Edit in menu bar
2. Choose Preferences
3. Click on Privacy and Security
4. Click on Cookies
5. Click on enable cookies based on privacy settings

Netscape Navigator 6.x:

1. Go to Edit in menu bar
2. Choose Preferences
3. Click on Advanced
4. Drop down appears
5. Click on Cookies
6. Click on Enable all Cookies

Netscape Communicator 4.x:

1. On your Task Bar, click Edit, then
2. Preferences, then
3. Click on Advanced
4. Set your options in the box labeled "Cookies"

If using a Macintosh Version of Browser:

1. Click on Roaming Access
2. Click on File Selection
3. Check Cookies

"File Not Found"
The file you have attempted to access does not exist on our server. It may have been entered incorrectly, removed from our site, or had its name changed. Please click the back button, or visit the home page to seek the information you need. Or you may use the search feature to locate the information you need.

"Permissions"
This area of the site is temporarily unavailable. Please try again later.

For assistance, or to report this problem, please e-mail Customer Service. Or call them at 1.800.206.2901. Telephone hours are Monday through Friday 7 a.m. to 11 p.m. ET, and Saturday 10 a.m. to 2 p.m.

"JavaScript Disabled"
Your browser is set to disable JavaScript, which we use to create links and detect your browser version and settings.

If you have JavaScript enabled and are still experiencing problems, call Homecoming Financial's customer service at 1.800.206.2901.

"Search"
The word or phrase you attempted to search for cannot be found. Please try again.

"Welcome Message"
Welcome to www.homecomings.com. Our site has been designed and is best viewed by the following browsers:

• Microsoft Internet Explorer 4.0 or greater
• Netscape Navigator 4.75 or greater

E-mail

If you have a filter to control SPAM e-mail, make sure to add customer.service@homecomings.com to your list of accepted e-mails.

Servers & Security

Your Account Access session is secure. You can determine if encryption is being used on a given Web page by looking for the following icons in the lower portion of your browser:

Netscape Navigator displays the encryption icon in the lower left corner of the browser. In addition, Netscape Communicator displays the icon in the navigation toolbar. Microsoft Internet Explorer displays the icon in the lower right corner of the browser.

Neither Netscape Communicator nor Microsoft Internet Explorer display any icon that distinguishes between 40-bit or 56-bit and 128-bit encryption.

If you use Netscape Communicator 4.5 or later, you can click on the icon displayed to determine what level of encryption is being used for a particular Web page.

If you use WebTV, you need to press the info button on the keyboard (or, if using the remote control, select the options button and then select info). If a "Security Details" button displays on the screen, the page is secure. Select this button for more information.

All Homecomings Financial-approved browsers provide detailed information on security levels. See your browser's help or documentation for more information.  

Browser Requirements

The following are Homecomings Financial's requirements for approved browsers:
Homecomings Financial's minimum requirement for Online Account Access is the 128-bit encryption that comes with any of the following browsers:
Windows 95/98/NT, Windows 3.1
Microsoft Internet Explorer 4.0 or later
Netscape NavigatorTM 4.06 or later
Netscape Communicator 4.5 or later

Troubleshooting

Some users may find their system problem is more complex than what is addressed in the technical assistance section of homecomings.com. For that reason, we encourage using our troubleshooting e-mail form.